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SMS Consent & Opt-In Disclosure

This page documents how customers opt in to receive transactional appointment text messages sent through the HandyCall Appointment SMS program. This page is provided for regulatory compliance purposes (TCPA / CTIA / TCR A2P 10DLC).

Program Details

  • Program name: HandyCall Appointment SMS
  • Message types: Transactional only — appointment confirmations, reminders, reschedule/cancellation notices, booking links, and request status updates. No marketing or promotional messages are ever sent.
  • Message frequency: Varies by appointment activity (typically 1–3 messages per appointment).
  • Cost: Msg & data rates may apply.
  • Opt-out: Reply STOP to any message at any time.
  • Help: Reply HELP or email hello@handycall.org.
  • Data sharing: No mobile opt-in data or mobile phone numbers collected through this SMS program will be shared with or sold to third parties or affiliates for marketing or promotional purposes.
  • Condition of service: Consent is not required to receive service or book an appointment.

Opt-In Method: Web Booking Form

When a customer receives a personalized appointment booking link (e.g., https://handycall.org/book/[token]), they complete a booking form that includes a phone number field and an unchecked, standalone SMS consent checkbox. The checkbox must be actively checked by the customer before SMS messages are sent. Below is an exact replica of the consent element as it appears in the live booking form.

Consent checkbox as shown in the booking form

The checkbox is unchecked by default. SMS is only sent when the customer actively checks this box. Consent is stored alongside the appointment record at the time of booking.

The public booking entry point is https://handycall.org/book. Personalized booking links (/book/[token]) are unique per customer and appointment and are delivered via text or email by the contractor.

Opt-In Method: Verbal Consent During Phone Booking

HandyCall also powers AI-assisted phone answering for home service contractors. When a customer calls a HandyCall-powered business number and verbally agrees to book an appointment, the HandyCall agent reads the following verbal disclosure before collecting the mobile number:

Verbal disclosure script

"To send you an appointment confirmation, we'll text the number you provide. Standard message and data rates may apply. You can reply STOP at any time to stop receiving texts. Do you agree to receive appointment text messages?"

SMS messages are sent only after the customer gives explicit verbal affirmation. Consent is not a condition of service. Consent is logged at the time of booking and tied to the provided mobile number.

Sample Messages

All messages include STOP and HELP instructions.

  • HandyCall: Your appointment is confirmed for [Day, Date] at [Time]. Reply STOP to opt out, HELP for help. Msg & data rates may apply.
  • HandyCall: Reminder — your appointment is tomorrow at [Time]. Reply STOP to opt out, HELP for help. Msg & data rates may apply.
  • HandyCall: Your appointment has been rescheduled to [Day, Date] at [Time]. Reply STOP to opt out, HELP for help.
  • HandyCall: Your appointment has been canceled. To request a new appointment visit https://handycall.org/request. Reply STOP to opt out, HELP for help.
  • HandyCall: We received your appointment request and it is pending confirmation. Reply STOP to opt out, HELP for help.

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